Bellanhouse is committed to protecting your personal information and we have adopted the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act). These principles govern the way in which Bellanhouse and its staff collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
Bellanhouse may collect personal information about our clients, prospective clients, business associates, suppliers, contractors, employees and other individuals who come into contact with us.
Personal information is information or an opinion that identifies an individual and includes, but is not limited to:
Bellanhouse collects personal information in several ways including:
When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Bellanhouse collect, hold and use your personal information for the purpose for which it was collected, including:
Bellanhouse may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
The personal information you provide to Bellanhouse is available to all Bellanhouse employees. We use your personal information so that we can deliver our services and conduct our business. We may disclose your personal information to:
Bellanhouse do not sell, rent or trade your personal information to or with any third parties. Your personal information may be disclosed confidentially to third parties:
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of seven years.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sesitive information will be used by us only:
You may access the personal information Bellanhouse holds about you, subject to certain exceptions. It is important to us that your personal information is up to date. Bellanhouse will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable in writing so we can update our records and ensure we can continue to provide quality services to you.
Bellanhouse will not charge a fee for your request to access your personal information, but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information, Bellanhouse may require identification from you before releasing the requested information.
This Policy will change from time to time and the most current version of this Policy is available on our website: www.bellanhouse.com.
If you have any queries or complaints about this Policy please contact us at: